Welcome to Cheap The Best Swimwear Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns and more to help you shop with confidence.

About Our Products

Q: What types of swimwear do you offer?
A: We specialise in performance swimwear for all ages and genders, including competition swimwear, casual swimwear, and swim accessories. Our collections include options for men, women, boys, girls, and ladies, with styles ranging from jammers and briefs to full swimsuits and hoodies.
Q: Are your swimwear items suitable for competitive swimming?
A: Yes! We offer high-performance swimwear designed for competitive swimmers, featuring hydrodynamic designs and durable materials that meet professional standards.
Q: How do I choose the right size?
A: Each product page includes detailed sizing charts. If you’re unsure between sizes or need advice for competition fits, our customer service team at [email protected] can provide personalised recommendations.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details on our servers.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide except to some remote locations in Asia and other regions. During checkout, our system will confirm if we can deliver to your address.
Q: What are my shipping options?
A: We offer two shipping methods:
– Standard Shipping (£12.95): Delivered via DHL/FedEx in 10-15 business days after dispatch
– Free Standard Shipping: Automatic on orders over £50, delivered via EMS in 15-25 business days after dispatch
Q: How long does order processing take?
A: All orders are processed within 1-2 business days (excluding weekends and holidays) before being dispatched.
Q: Will I need to pay customs fees?
A: International customers may be subject to local import duties which are not included in your order total. These fees vary by country and are the responsibility of the recipient.

Returns & Exchanges

Q: What is your return policy?
A: We offer an easy 15-day return policy from the delivery date. Items must be unworn, in original condition with tags attached. Please contact us at [email protected] to initiate a return.
Q: What if my swimwear doesn’t fit?
A: We want you to be completely satisfied with your purchase. If your swimwear doesn’t fit perfectly, contact our team for sizing advice. If needed, you may return the item within our 15-day window for an exchange or refund.
Q: How long do refunds take?
A: Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Service

Q: How can I contact customer service?
A: Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: Our customer service operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.

Didn’t find the answer you were looking for? Don’t hesitate to contact our customer service team – we’re always happy to help!