At Cheap The Best Swimwear Store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your swimwear or related products, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns or exchanges on underwear and briefs unless they are faulty or incorrectly shipped. This includes all products from our “Underwear” and “Briefs” categories.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item(s) securely in the original packaging
  5. Ship your return to our warehouse address (provided in your approval email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse):

  • We’ll process your refund to the original payment method
  • Credit card refunds typically appear within 5-10 business days after processing
  • PayPal refunds are usually processed within 24 hours

Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges (size or color changes):

  • Follow the same return process above
  • Clearly indicate in your request what you’d like to exchange for
  • We’ll ship your new item once we receive and process your return
  • You’ll be responsible for any price differences and additional shipping costs

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Cheap The Best Swimwear Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for (specify size/color)]

Additional comments: [Any other relevant information]

I confirm that the item(s) is/are unused, in original condition with all tags attached, and in the original packaging.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international customers (outside GB):

  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • We cannot refund original shipping costs for international orders

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].