At Cheap The Best Swimwear Store, we’re committed to making your shopping experience smooth and satisfying. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Trackable service
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
International Customers: We ship worldwide (excluding some Asian countries and remote areas). Please note that customs fees and import duties are the responsibility of the customer and are non-refundable.
Returns & Exchanges
Our Return Policy
We want you to love your swimwear! If you’re not completely satisfied, you may return most items within 15 days of receiving your order for a refund or exchange.
Eligibility Requirements
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Important Hygiene Note: For health and safety reasons, we cannot accept returns or exchanges on underwear and briefs unless they are faulty or incorrectly shipped. This includes all products from our “Underwear” and “Briefs” categories.
How to Return an Item
Follow these simple steps to process your return:
- Contact us within 15 days of receiving your order by emailing [email protected] with your request
- Complete our Return/Exchange Request Form (template provided below)
- Wait for approval – we’ll respond within 2 business days with return instructions
- Package your item(s) securely in the original packaging
- Ship your return to our warehouse address (provided in your approval email)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse):
- We’ll process your refund to the original payment method
- Credit card refunds typically appear within 5-10 business days after processing
- PayPal refunds are usually processed within 24 hours
Please note that original shipping fees are non-refundable unless the return is due to our error.
Exchanges
For exchanges (size or color changes):
- Follow the same return process above
- Clearly indicate in your request what you’d like to exchange for
- We’ll ship your new item once we receive and process your return
- You’ll be responsible for any price differences and additional shipping costs
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Cheap The Best Swimwear Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return/exchange: [Product Name, Size, Color] Reason for return/exchange: [Please specify] Preferred resolution: [Refund/Exchange for (specify size/color)] Additional comments: [Any other relevant information]
I confirm that the item(s) is/are unused, in original condition with all tags attached, and in the original packaging.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Contact Us
If you have any questions about our shipping or returns policy, our friendly customer service team is happy to help!
Email: [email protected]
Address: 57 Chamberlain St, Wells, GB CH4U 6ST